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star rv new zealand - new zealand motorhome rental companies

Star RV New Zealand

Why Choose Star RV?
We are proud to offer you, our discerning guest, our fleet of luxurious motorhomes for your next holiday in New Zealand. Built by our passionate craftsmen to the highest standard, we personally guarantee that all our vehicles are less than 12 months old. Enjoy the independence of motorhome travel as you explore the most wonderful places New Zealand has to offer. We look forward to greeting you.
As a member of the Apollo Motorhome Holidays family – the largest privately-owned and operated RV company in the world – we guarantee the highest levels of quality and service when you choose Star RV for your next holiday in New Zealand; a trusted name backed by 30 years of experience in motorhome travel.

12 Month Guarantee
We are fuelled by a passion to deliver you an unrivalled RV experience on your next holiday in New Zealand. This is why we offer a 12 Month Guarantee – a promise from us to you that all our vehicles are less than 12 months old. As the only operator in New Zealand to offer this promise we guarantee you will enjoy the latest in design, technology, reliability, safety and comfort.

Service
From start to finish we consider your needs as our highest priority. This is why we offer our 5-Point Service Star.
- Complimentary valet service.
- Complimentary linen cleaning.
- Complimentary Airport Transfer.
- Expedited vehicle pick up with online registration.
- Expedited vehicle return with a simple key drop facility.
Together with all these benefits we also offer piece of mind with access to our 24 hour,free call, guest service line.

Design
Star RV’s quality fittings and design features enable guests to explore Australia, New Zealand and America in comfort and style. Flat-screen TVs and DVD players all come standard with Star RV vehicles. Each vehicle type has its own unique and inventive design elements, from electronic drop-down beds and slide-out sections to outdoor BBQ’s. These are just a few examples of how Star RV’s intuitive designs ensure the guest’s comfort and convenience on their self-drive holiday.

There are currently no terms and conditions for travel during this period. If your rental is during these travel dates, new terms and conditions may apply. Please contact us before booking.

Star RV New Zealand Insurance

PROTECTION PACKAGE

Personal Injury
New Zealand legislation provides limited coverage for personal injury. Star RV strongly recommends that all people travelling in New Zealand take out their own personal travel insurance.

Property Damage
The Vehicle is insured for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The Liability applies in respect of each claim, not per rental. In addition to the Liability an administration fee of $75 will be charged per claim.

The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Apollo, not at the completion of the rental Period. Star RV reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.

Standard Liability
Star RV rental charge includes a Standard Liability of $5,000.

A Bond of $5,000 will be collected at the time of entering into the Rental Contract. Payment of this Bond is only accepted by credit card. The $5,000 will be debited to the credit card account immediately. An administration fee equal to the merchant surcharge applies.

The Standard Liability can be reduced by purchasing the Star Pack:

Star Pack

Add NZ$65 per day.
- The maximum amount payable per rental segment for the Star Pack is $3,250 – i.e. 50 days rental.
- The minimum amount payable per rental segment for the Star Pack will be based on the minimum rental period applicable for your rental.

The Star Pack includes:  Nil Liability, Unlimited Windscreen and tyres will be covered for accidental damage, Road User Charge Recovery Fee, GPS, One Way Rental Fee, Pre-purchased Gas Bottle, Snow Chains (on request), Camp Chairs and Table, Heater/Fan and Baby or Booster Seats (on request).

A Bond of $250 will be collected at the time of entering into the Rental Contract. This Bond is payable to Apollo by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for $250.

Bond
For security purposes, only a credit card can be used to provide a Bond. The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle. When the bond is debited a non-refundable credit card administration fee will apply of 4.5% for American Express and Diners Club and 2% for Visa, MasterCard, Visa Debit and MasterCard Debit.

The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged. Refunds by credit card including bond refunds can take up to 15 working days depending on the renter’s Financial Institution.

Bond Roll Overs are permitted for multi hires only within the same brand and same country when the bond is banked.

Full Responsibility
At all times the renter is responsible for:

• Damage caused where the terms of Rental Contract have been breached.
• Damage caused by negligence.
• Damage caused to the Vehicle in any way by part or total water submersion or salt water.
• Damage caused to the Vehicle by the renter’s wilful conduct.
• Damage caused to the Vehicle by the use of snow chains.
• Damage caused due to a single vehicle roll over.
• Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
Damage caused to tyres and windscreen except where the Star Pack has been purchased.
• Damage or loss caused to any personal belongings.
• Damage caused due to use of incorrect or contaminated fuel.
• Damage to the awning, overhead or underbody of the Vehicle.


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