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real value nz domestic - new zealand motorhome rental companies

Real Value NZ Domestic

Real Value NZ Motorhome Holidays is a family-owned business specialising in the rental of quality leisure vehicles throughout Australia and New Zealand.

The company began operating in 1985 and since then have grown to become one of the largest and leading recreational vehicle operators in the Southern Hemisphere.

This growth has not been to the detriment of Real Value NZ's renowned personalised service. Staff continue to offer friendly and efficient service to every Real Value NZ client. They have helped tens of thousands of people enjoy the wonders of travel in Australia and New Zealand.

Their campervans and motorhomes are built in their Brisbane factory and also in partnership with Winnebago and Swagman. They operate a very modern fleet of vehicles with constant fleet servicing and updates.

Real Value NZ Domestic Rental Terms for travel between 01-Apr-2020 and 31-Dec-2050

Payment Terms

*Deposit will be collected upon confirmation.
*The balance payment due will be collected 28 days before pickup. Please ensure there are sufficient funds available at this time.

*Please note that the Total amount will be collected in full, upon confirmation if you have elected to process your booking in a currency different to NZD.

Rates quoted are in New Zealand dollars

  • Rental days are calculated per calendar day.
  • Rates are in New Zealand dollars and include 15% Goods and Services Tax.
  • Rates exclude one-way fees, all Liability Reduction Options and Extras.
  • Not all rates and terms apply to group bookings. Group bookings consist of 4 or more RVs travelling together and should be directed to reservations.
  • For ease at pick-up please specify the correct number of guests (and ages of children if applicable) and include correct guest contact details on all bookings.
  • Rates are subject to change without notice.


Driver Licence and Minimum Age
For the safety of our guests a current and full motor vehicle driver licence is required to be shown at pick-up and the driver needs to be present. If the driver licence is not in English then we require an accredited English translation or an International Driver Permit.  

Drivers must be over the age of 21, have held a licence for at least two years and the licence must be valid for the entire booking duration. 

It is important to select the correct country in which the drivers licence was issued to ensure correct rates are calculated. 

Rate Inclusions
To make things as comfortable as possible for our guests, our rates include: 24hr Roadside Assistance, Unlimited kilometres, kitchen kit, personal kit, SIMs and general equipment. Inclusions comprise;

  • Kitchen kit: plates, bowls, knives, forks, spoons, bottle opener, can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, toaster and tea towel. Electrical appliances are supplied in vehicles that have 240V.
  • General equipment: pegs, clothes line, fire extinguisher, bucket, hose, broom, dustpan and brush.
  • Personal Linen kit: complimentary bedding (including sheets, blankets, pillows, pillow cases and towels).


Rate Exclusions
We’re cooking with gas! A gas bottle is necessary for cooking in the RV. A full gas bottle(s) needs to be pre-purchased and can be returned empty to Real Value at the completion of the road trip. Fee applies for each booking of a multiple rental.

Gas bottles for the compact RVs (Real Value Hitop, Real Value Endeavour, Real Value Vivid, Real Value 2 Berth) cost $25. Gas bottles for the 4 Berth and 6 Berth RVs cost $35.

Road User Charge Recovery Fee
The cost of using New Zealand’s roads is recovered from road users via levies in the price of some fuels or through road user charges (RUC). The Road User Charge Recovery Fee will be calculated and collected on return of the RV based on the kilometres travelled during the hire. The fee per 100km is as follows: 

  • Real Value Vivid and Real Value 2 Berth ST: $7.22
  • Real Value 4 Berth and Real Value 6 Berth: $7.62

We reserve the right to amend the Road User Charge Recovery Fee upon Government intervention.

Discounts
Guests who love road trips as much as we do and travel for more than 21 days receive 5% off daily rates. This is also available to guests with multiple bookings that total 21 days or more.

Booking Alterations
We understand that sometimes plans change.  If this is the case, any changes made to a booking will be calculated by using the higher one of two rates, either the original Flex Rate or the Flex Rate current at the time of booking alteration. 

The following are considered as a booking alteration:

  • Change of name
  • Change to pick-up or drop-off dates
  • Change pick-up or drop-off branch location
  • Change of RV category
  • Change of rate scheme including special rates

If the rate scheme or RV category is changed, this is considered a new booking and cancellation fees may apply to the original booking.

If there are any last-minute alternations made within 14 days of pick-up, we will be happy to accommodate these depending on availability. However due to the short notice if the holiday is shortened the number of days originally booked will be charged. 

If the pick-up or drop-off location is altered within 14 days of pick up, a change of location fee may also apply.

Change to the Drop-Off Location after Pick-Up
If your guest changes their drop-off destination after pick-up, they should get in touch with our friendly Reservations team who will be happy to help. Our team will advise guests if the change is possible and the applicable fee at a minimum of $750.00. Subject to availability.

Extending a Road Trip
If your guest is having too much fun and wants to extend their booking whilst on the road, they should first contact our friendly Reservations team who will be happy to advise if the extension is possible, and the associated costs. To secure an extension, the extra costs (calculated on the current rate of the day), will need to be paid by credit card inclusive of all taxes and surcharges, either over the phone or at an Real Value Branch at the time of extension. Any long-term or early bird discounts in place will continue to apply to the booking.  

We will always do our best to accommodate any extensions however it is subject to vehicle availability.

Change of RV
We understand guests’ needs are different and therefore our RVs can be requested by category, however not by make or model. We always do our best to accommodate requests, however should the RV booked be unavailable due to unforeseen circumstances, we will substitute the booked RV with an alternative available RV at time of pick-up, at no extra cost. Any changes made to the booked RV and agreed to by the guest do not entitle the guest to a refund. 

In the event of no alternative RV being available for the guest, Real Value's liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the guest), the remainder of the hire period. 

Getting to and from the Airport
Branches are conveniently located near major airports and we offer complimentary airport transfers to make it even easier for our guests.

Real Value offers transfers free of charge with the Yellow Bus transfer service between Auckland Airport to our Auckland Branch. Guests will need to show their printed confirmation of their reservation to the driver. Bookings are not needed.

Free Christchurch transfers are with our own bus service which guests need to call the branch on arrival to arrange pick up once they have cleared customs. 

Branch Hours and Public Holidays
Our branches are conveniently open 7 days a week;

Location Dates and Hours of Operations
Auckland
Christchurch
1 April - 31 March
8am to 4:00pm
7 days a week

Our staff enjoy a holiday as much as you do and all of our branches are closed on public holidays for Christmas Day, New Year’s Day and Good Friday.

RV Introduction and Show Through
On pick-up, our staff provide a thorough RV show through with all the necessary information guests need to know about the interior and exterior features of their RV. This ensures guests are comfortable and confident with their RV before they start their road trip.  

To ensure guests have a thorough RV show through before starting their adventure, they will need to pick up their RV from the branch by 4pm.  

Ferry Reservations
Ferry travel is required for guests moving between NZ’s North and South Islands (and vice versa). Ferry reservations can be difficult to manage during high season. We recommend that a reservation is made for a 7.7m RV on the ferry, irrespective as to the size of the motorhome reserved, to avoid complications due to possible upgrades. 

Booking Duration
An RV holiday allows guests to travel at their own pace. To ensure our guests get the most of their road trip a minimum five-day booking applies when pick-up and drop-off is from the same branch location. Higher minimum rental days apply for all brands as follows and are subject to change. Updates with minimum rental periods will be advised through Apollo Announcements.

One-way Bookings
Road trips don’t always finish where they start, and some of the best adventures take you far and wide. If a guest drops off at a different branch location from which they picked up, a minimum booking period and $150.00 one-way fee applies.

Travel Restrictions
Not all RVs are suitable for all driving situations, so it’s important the right RV is chosen for the travel planned. Apollo, at its discretion, may restrict RV travel in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the rental period. If applicable, any further restrictions will be mentioned at pick-up. Guests are encouraged to contact Apollo Assist on 0800 234 567 if they have any concerns regarding road accessibility.

For the safety of guests, the following travel restrictions are in place:

  • All RVs can only be driven on sealed/bitumen roads. The only exception to this is the loose road surface on any major ski field access roads or any recognised campground access road less than 12 kilometres in length.
  • No RV shall be driven on Skippers Road (Queenstown), The Crown Range Road/Cardrona Valley Road (between Arrow Junction to Cardrona), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), Wanaka – Mt Aspiring Road beyond exit to Treble Cone, The Forgotten Highway (State Highway 43 from Taumaranui to Stratford), and North of Colville and Waikawau Township (Coromandel Peninsula). 

Guests who travel to restricted areas without permission will void all Liability cover in the event of damage or accident, and may be subject to a penalty fee of $300 charged on each occasion identified.

Kilometres
For the safety of guests please don’t underestimate the time it will take to get from one point to another. While our RVs include unlimited kilometres, we recommend travelling a maximum of 300 kilometres per day or the equivalent of 4-5 hours driving. We encourage our guests to take a break from driving at least every 2 hours.

Returning the RV
The RV is a home away from home and for comfort, we recommend it’s kept tidy throughout the road trip. The RVs need to be returned to the branch as they were taken, with the interior cleaned and holding tanks emptied. The RV exterior does not require cleaning unless it’s covered with excessive dirt or mud, making it difficult for our team to see its return condition. Drop and Go is available to be pre-purchased or added on pick-up to offer quick and easy return.

Repairs
We understand that while on holiday the RV may require small repairs. To avoid further disruptions to the road trip, if the damage was not caused by the guest, repairs up to $100 can be completed without authorisation and will be reimbursed. If repairs over $100 are needed, the Apollo Assist team should be informed prior to any repair being completed. Unauthorised repairs are not permitted. 

All RVs are enrolled in the New Zealand Automobile Association and 24hr mechanical emergency roadside assistance is available if needed please contact Real Value Assist.

Infringements, Tolls and Fines
Real Value will pass on any charges the guest receives for traffic infringements, toll or parking fines during their road trip. For Toll Way fees received, Real Value reserves the right to charge to the guest’s credit or debit card upon receiving the toll way fee, and an administration fee of $75 to cover associated administrative costs per toll way fee received.

Real Value offers guests the option of purchasing our Toll Package for $19 which gives guests a $30 ‘toll credit’. When travelling through toll ways the credit will be used up to the value of $30. Once $30 is exceeded, another toll package will be automatically charged to the guest’s credit card. (a .75c registration matching fee applies within the $30 credit).

Animals
We believe fur friends can only make a road trip better. Service animals and pet dogs are allowed to travel in Real Value vehicles with written permission from Real Value and the time of booking. There is a $200.00 pet cleaning fee (excluding service animals).  Our full policy can be viewed on the Real Value website.

Smoking
Our RVs are a smoke free zone; hence smoking is not allowed in any of our RVs.

Payment at Branches
For security reasons, we accept credit card and debit card for charges paid on RV pick-up and drop-off. We do not accept cash at our branches. The Bond is payable at pick-up by credit card or debit card and cannot be paid with a pre-paid credit card.

Credit Cards
We accept Visa, MasterCard, American Express, Diners Club and Union Pay. The following fees apply for the rental and any additional products (irrespective of chosen account e.g. savings, credit, etc.): 

  Rental/Extras
Visa Debit Card / MasterCard Debit Card 1.10%
Visa Credit Card / MasterCard Credit Card  1.69%
Amex / Diners / Union Pay  2.80%
Fees are subject to change without notice


Travel Insurance
For peace of mind, we strongly recommend that all guests take out the highest level of private travel insurance. 

Personal Injury
The RV has Third Party insurance cover and it is likely that any other vehicle involved in an accident also has Third Party insurance. Depending on the circumstances of an accident, the guest may be entitled to claim for their personal injury against the Third Party insurance of the party responsible for the accident. The extent of such third-party insurance varies in different States and Territories and Real Value strongly recommends that all passengers take out their own Personal Injury Travel Insurance. 

Property Damage
The RV is insured for damage to it and damage to the property of a Third Party. However, the guest is responsible up to the amount of the applicable Liability for damage to third party property, or to the RV. The guest is also responsible for the cost of the daily rate for the period the vehicle is being repaired. There is no refund for unused portion of the rental period. The Liability applies to each claim, not RV.  

The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Real Value by telephone on a credit card, not on return of the RV. Real Value reserves the right to charge the guest for any RV damage including Third Party property damage not reported but identified on return of the RV. 

Liability Options
For peace of mind on the road we offer a range of Liability Options for guests.  Guests can choose between the following options:

  • 'Standard Liability Cover (Low Road)' – our most basic level of liability cover.  
  • 'The Middle Road’ to bring that level down.
  • ‘High Road’ our highest cover option – our highest cover option.  

The amount payable for each Liability Option is based on the number of days of hire minimum rental period applicable for each RV or total days of the RV booking. The maximum charge for Liability Options is 50 days per rental segment.

Bond
The Bond payment will depend on the Liability option chosen. If the guest chooses to take ‘The Low Road’ or ‘The Middle Road’ the total Bond will be debited to the credit or debit card immediately. 

If the guest chooses to take ‘The High Road’ the Bond is payable to Real Value by an open signed credit card imprint with an authorisation for $250 / $500. The credit card holder must be present to sign for the Bond when they pick-up the RV and is liable for any damage to the RV. 

The Bond is fully refundable provided terms are met. The RV simply needs to be returned on time and full of fuel and with the toilet cassette and grey water tank emptied to the Real Value branch location booked. Credit card refunds (including Bond refunds) can take up to 21 working days depending on the guest’s financial institution.
 
If there is damage to the RV on its return or any other terms of the rental contract have not been met, the Bond will be used to cover the cost up to the amount of the relevant Liability. If the terms of the Rental Contract are not met and the Bond is not sufficient enough to cover the damage, extra costs will be charged.  

If a guest is continuing on with another Real Value RV booking, the Bond can be transferred to the next booking within New Zealand. 

Exchange Rate / Currency
Variations All transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. Refunds by credit card can take up to 21 working days depending on the guest’s financial institution. 

Value Pack
The Value Pack, is a bundled extra which provides the highest Liability Option and selected value-added products/services for a great road trip. The minimum amount payable per rental for Value Pack will be based on the minimum rental period applicable for the booking. The maximum amount payable is 50 days per rental segment. 

Cancellation Terms
We understand that sometimes road trips may need to be cancelled. In case of cancellation, the below terms apply:
If cancelled 94+ days prior to pick up. No Further Fee (The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply)
If cancelled 93 to 25 days prior to pick up - 10% of Total Rental (minimum $250)
If cancelled 24 to 10 days prior to pick up - 20% of Total Rental (minimum $250)
If cancelled less than 10 days prior to pick up - 50% of Total Rental (minimum $250)
If cancelled 3 days prior or on the day of pick up or no show - 100% of Total Rental (minimum $250)
Original date of pick up will be used to calculate any cancellation fees.
There is no refund for late pick up or early return of vehicle.

Original pick-up date or the earliest confirmed pick-up date is used to calculate the cancellation fee. Refunds by credit card can take up to 21 working days depending on the guest’s financial institution.

Other Things You Need to Know 
Real Value reserves the right to refuse any rental at our discretion. While on their road trip guests are responsible for:

  • Damage caused where the terms of Rental Contract have not been met by the guest (other than when a third-party damage admits fault and provides full contact and licence details).
  • Damage caused by negligence and/or wilful conduct.
  • Damage caused to the RV in any way by part or total water submersion or salt water. It’s true, our vehicles can’t swim.  
  • Damage caused to tyres and windscreen except where ‘Value Pack’ or ‘WAP’ has been purchased and applies.
  • Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic.
  • Damage caused due to a single vehicle roll over except where the ‘Value Pack’, or ‘Single Vehicle Rollover’ has been purchased and applies.
  • Damage and associated costs with recovery of a bogged vehicle.
  • Damage or loss caused to any personal belongings.
  • Damage caused due to use of incorrect or contaminated fuel.
  • Damage to the slide out of the RV.
  • Damage to the undercarriage or overhead of the RV except where the ‘Value Pack’ has been purchased and applies.
  • Damage to the awning or roof top tent of the RV. 
  • Our RV’s are equipped with a tracking device. Real Value reserves the right to send warnings to guests that are driving in contradiction to the terms and conditions or traffic rules and regulations. Guests that continuously ignore the warnings may incur in a penalty fee of $300 charged on each occasion identified. 

Rates/Terms/Conditions
Ssubject to change without notice.

Enjoy the adventure, wherever it takes you.


Real Value NZ Domestic Insurance

Protection Package|
Personal Injury

The RV has third party insurance cover and it is likely that any other vehicle involved in an accident also has third-party insurance. Depending on the circumstances of an accident, the guest may be entitled to claim for their personal injury against the third-party insurance of the party responsible for the accident. The extent of such third-party insurance may vary and Real Value strongly recommends that all passengers take out their own Personal Injury Travel Insurance.

Property Damage
The RV is insured for damage to it and damage to the property of a third party. However, the guest is responsible up to the amount of the applicable Liability for damage to third party property, or to the RV. The guest is also responsible for the cost of the daily rate for the period the vehicle is being repaired. There is no refund for unused portion of the rental period. The Liability applies to each claim, not RV.

The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Real Value by telephone on a credit card, not on return of the RV. Real Value reserves the right to charge the guest for any RV damage including Third Party property damage not reported but identified on return of the RV.

Bond
To keep this simple - the bond payment will depend on the liability option chosen. If the guest chooses to take ‘The Low Road’ or ‘The Middle Road’ the total bond will be debited to the Credit or Debit card immediately. When a Visa or MasterCard Credit is used a 1.69% or Debit 1.10% fee will apply; when Amex, Diners or Union Pay is used a 2.80% fee will apply.

If the guest chooses to take ‘The High Road’ the Bond is payable to Real Value by an open signed credit card imprint with an authorisation for $250. The credit card holder must be present to sign for the Bond when they pick-up the RV and is liable for any damage to the RV.

The Bond, and associated fees when a Visa or MasterCard is used, is fully refundable provided terms are met. The RV simply needs to be returned on time and full of fuel to the Real Value branch location booked. Credit card refunds including bond refunds can take up to 14 working days depending on the guest’s Financial Institution.

If there is damage to the RV on its return or any other terms of the rental contract have not been met, the Bond will be used to cover the cost up to the amount of the relevant Liability. If the terms of the Rental Contract are not met and the Bond is not sufficient enough to cover the damage, extra costs will be charged.

If a guest is continuing on with another Real Value RV booking, the Bond can be transferred to the next booking within New Zealand.

Other Things You Need to Know
Real Value reserves the right to refuse any rental at our discretion. While on their road trip guests are responsible for:

  • Damage caused where the terms of Rental Contract have not been met of the guest (other than when a third party admits fault and provides full contact and licence details).
  • Damage caused by negligence and/or wilful conduct.
  • Damage caused to the RV in any way by part or total water submersion or salt water. It’s true, our vehicles can’t swim.
  • Damage caused to tyres and windscreen except where ‘WAP’ has been purchased and applies.
  • Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic.
  • Damage caused due to a single vehicle roll over.
  • Damage or loss caused to any personal belongings.
  • Damage caused due to use of incorrect or contaminated fuel.
  • Damage caused due to the incorrect use of snow chains.
  • Damage to the slide out, awning or roof top tent of the RV.
  • Damage to the underbody or overhead of the RV.


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