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maui motorhomes nz (domestic) - new zealand motorhome rental companies

Maui Motorhomes NZ (domestic)

Maui Motorhome Rentals offers a range of Motorhome vehicles for hire. Whether you are travelling by yourself, as a couple or with your family, Maui will have a rental vehicle that will suit your needs.

The Maui fleet offers exceptional comfort, and is the ideal way to explore the vast network of scenic roads in this sub-continent. All our vehicles are maintained & serviced by our own expert mechanics.

Minimum Rental Duration and Costings
Minimum rental period: 7 days. Vehicle rentals are calculated on a per calendar day basis, i.e. day of collection or return is always counted as a full day irrespective of what time it is collected or returned. A rental day is not calculated on a 24hr cycle.

Depots (Vehicle collection & return)  
Primary: South Africa: Johannesburg, Cape Town
Secondary: As per the attached schedule – charges apply 

Office Hours: Rental Locations
Monday to Friday:  08h00 – 16h30 (last handover at 15h00, last return at 16h00)
Saturday:  08h00 – 13h00 (last handover at 11h00, last return at 12h00) 
 
After Hour surcharge applies at a cost of R500 per collection or return outside of the normal Office hours.  After hour operations are as follows: 
 
Saturday:  13h00 – 16h00
Sundays & Public Holidays 08h00 – 16h00 
 
(Late returns will be charged on a per day basis)
All branches are closed 25 December (Christmas Day) 



Maui Motorhomes NZ (domestic) Rental Terms for travel between 01-Apr-2020 and 31-Mar-2021

IMPORTANT INFORMATION ABOUT YOUR RENTALS

On arrival, you will be required to sign a rental agreement with the operators of Maui Motorhomes NZ. Here is a summary of their terms and conditions.

DEFINITIONS

The following definitions apply for the Terms and Conditions of Maui Motorhomes NZ:

 * The Supplier means the operator of Maui Motorhomes NZ.
 * The Client is also referred to as the hirer (s) or renter (s).

PAYMENT TERMS
* When you receive your confirmation a non-refundable deposit is required to secure the booking. This is shown at the time of booking. The balance of monies owing to Maui Motorhomes is required 38 days before the hire commences. Cancellation fees apply see below.
* A bond amount of NZ$7,500 is also due upon arrival (Liability and Bond Reduction Option is available to be selected at extra cost). This amount is deducted from your credit card is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. Please read the Terms and Conditions for full details.
Note: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to NZD.

CANCELLATION FEE
The initial deposit paid is non-refundable. In addition, the following charges also apply:
If cancelled up to 94 days prior to pick-up: No Further Fee
If cancelled from 93 to 25 days prior to pick-up:  10% of Total Rental
If cancelled from 24 to 10 days prior to pick-up: 20% of Total Rental
If cancelled 9 to 4 days prior to pick-up: 50% of Total Rental
If cancelled 3 days prior to pick up or No-Show: 100% of Total Rental
If vehicle is returned early there is no refund available for the unused days.
The cancellation fee period is based on New Zealand Standard time.

Our cancellation fees have been reworded to clarify when fees are applied should travel dates be amended:-
If the Customer changes the travel dates of their booking and subsequently cancels:

  • the cancellation fee applying to the original cancellation period will apply where the Customer has postponed their travel dates; and
  • the cancellation fee applying to the new cancellation period will apply where the Customer has brought forward their travel dates.


TRAVEL INSURANCE
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases, this will cover any losses incurred if you are forced to cancel your booking.

Credit and Debit Card Payments
The credit or debit card holder will be jointly and severally liable as a customer. Accepted credit and debit cards are Visa Card, MasterCard and American Express. A non-refundable 3.1% administration fee will apply to all Visa and MasterCard transactions or 4.6% for American Express. Credit card administration fees also apply to the Liability Deposit and only the customer’s credit card is acceptable to use for the purpose of the Liability Deposit and the Credit Card Authority. The credit card administration fee is subject to change.

Credit Card Authority
The customer authorises Maui to retain the details of their credit card and to take any action to recover from the credit card the amounts due by the customer pursuant to the Maui Rental Agreement Terms and Conditions. These charges including, but not limited to, vehicle cleaning (this includes toilet and waste water tank emptying), speeding, toll way, parking or freedom camping fines, on road assistance, delivery and return of vehicle, late drop off fees, failure to return the vehicle with full diesel or petrol tanks or full LPG bottle (pre-paid fuel and pre-paid gas is included in the Express Return Pack), rental extensions or Exclusions. For security purposes, only the customer’s credit card can be used for the Credit Card Authority.

INCLUDED IN RATES
- Unlimited kilometres
- Vehicle liability
- 15% GST (Goods and Services Tax)
- Airport transfers upon vehicle collection and return
- Kitchen equipment
- Linen and bedding
- General equipment
- Customer care 24 hours, 7 days per week road-service helpline (toll-free)
- Plus in camper tablet with GPS, CamperHelp and more.

FEES

One-way Rental Fees Auckland to Christchurch or Queenstown Pick-up between 01 April and 30 September $150
Pick-up between 01 October and 31 March $250
Christchurch to Queenstown or vice versa Pick-up between 01 April and 30 September $50
Pick-up between 01 October and 31 March $75
Christchurch or Queenstown to Auckland Pick-up between 01 October and 31 March $150
Location Fee Queenstown (for same city collection and return only one fee applies) $95
Christchurch pickup fee* $0
Public Holiday Surcharge 10 April 2020 
13 April 2020 
25 April 2020 
01 June 2020 
26 October 2020 
26 December 2020 
01 January 2021 
02 January 2021
06 February 2021
Good Friday 
Easter Monday 
ANZAC Day 
Queen’s Birthday 
Labour Day 
Boxing Day 
New Year’s Day 
Waitangi day
$100
$100
$100
$100
$100
$100
$100
$100
Extra Driver Fee A fee per extra driver, per hire applies $2 per day (maximum charge per hire, per driver, is $30)

Note
- A Public Holiday Surcharge will apply to all rentals picking up and/or dropping off on national public holidays listed above.
- The one-way fee if applicable is charged per hire. A minimum one-way rental duration may apply.
- *Christchurch pick up fee is subject to change.
 

Additional Booking Options

    Standard Motorhome Liability
Standard Inclusion
Inclusive Pack The Bundle Express Return Pack5
Key Liability Points Estimated retail value per hire        
Liability Reduction Option1
No liability in the case of damage*

Without this, you are liable for up to $7,500 per incident.
Damage includes:
- Damage to hired vehicle*
- Damage to third party property*
- Windscreen, tyre, towing, recovery costs, theft, fire, break in or vandalism*
- Damage caused by a third party where it is unclear who is at fault*
- Vehicle rentals costs while vehicle is off hire.*
(Any costs incurred will be calculated and recovered at the end of your hire, regardless of your third party cover).
$46 per day X - -
Single vehicle rollover cover2 $100 X  √ - -
Overhead and underbody damage2   X   -  
Inclusions
WiFi, including 1GB of data $35 X -
Extra Driver Fees $20 X -
Linen exchange $50 X  √ -
Picnic table $25 X -
Picnic chairs
(chairs per person travelling)
$18 X  √ -
Baby / Booster seat - on request
(Cannot be fitted in some vehicle categories)
$36 X -
Snow chains if required $36 X -
Portable fan heater if required $16 X -
Return gas bottle empty $30 - $50 - - -  √
Return fuel tank empty $100 - - -  √
Toilet & Waste Water Emptying Service $100 - - -
Road User Charge Recovery Fee3 $68 - $362** - - -
Express key return4   - - -

++Estimated retail value based on an average of 200 kilometres travelled per hire day.

*If the customer breaches any of the maui Rental Agreement Terms and Conditions terms and that breach is the cause of or contributes to the relevant damage, or the exclusions apply, the customer is responsible for all damage.

1Liability Reduction Option: No vehicle Liability (Exclusions apply)
2Single vehicle rollover cover and Overhead & underbody damage cover: The customer will not have to pay for the cost of any damage attributed to an accidental single vehicle rollover or overhead and underbody damage. Without this cover the customer will have unlimited liability to cover any damages incurred.
3Road User Charges**: The Road User Charge Recovery Fee is included in the Express Return Pack. If this Package is not selected the Road User Charge Recovery Fee will be calculated and collected on return of the Motorhome based on the kilometres travelled during the hire.
The vehicle rates per 100km are as follows:
Ultima, Ultima Plus, Cascade $7.24
Beach, River $7.64
4Express key return: in conjunction with Liability Reduction Option or the maui Inclusive Pack.
5Express Return Pack: Pricing and inclusions are subject to change.

**maui reserves the right to amend the Road User Charge Recovery Fee in response to changes in Government Road User Charges.

VEHICLE LIABILITY AND LIABILITY REDUCTION OPTION
New Zealand legislation provides limited coverage for personal injury. Except where such loss or damage is caused by maui’s (or that of its employees) own negligence or breach of the maui Rental Agreement Terms and Conditions, maui does not accept liability for any loss or damage to any personal belongings or property of the Customer (or any person or entity related to the Customer). maui strongly recommend that all people travelling in New Zealand take out personal travel insurance.

In the USA a liability is referred to as the “deductible”.

All vehicles are insured for the damage to the vehicle or to the property of a third party. The customer is responsible for the first $7,500 (“the liability”) of the cost of any damage to third party property or to the rented vehicle, including single vehicle accident (does not include single vehicle roll over), windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘Exclusions’. This also includes the cost of the daily rental for the period the vehicle is being repaired. In addition to these costs, an administration fee of $60 may apply, per claim. The liability applies in respect of each claim, not rental. The $7,500 liability can be reduced by purchasing the Liability Reduction Option or the Maui Inclusive Pack.

Liability Reduction Option
Cost per day                                            Liability reduced to
$46 (maximum charge $2,250)                NIL

When the Liability Reduction Option has been purchased, the hirer will have no liability at all with the exception of the ‘exclusions’.
The maximum public liability is $20,000,000, sub-limits may apply. Please note that the maximum public liability may change during the course of the year for which these terms apply.

MAUI STRONGLY RECOMMENDS OUR CUSTOMERS TAKE THE MAUI INCLUSIVE PACK FOR TRAVEL WITH PEACE OF MIND.

Liability Deposit

If the Liability Reduction Option or the Maui Inclusive Pack is not taken, the customer must pay the Liability Deposit. The Liability Deposit is $7,500 and is applicable regardless if the hirer has purchased private travel insurance.

The customer must provide a valid credit card or debit card to pay the Liability Deposit and the amount will be debited to the customer’s credit card or debit card on the day of vehicle collection. The credit or debit card holder must be present and able to sign for the Liability Deposit upon vehicle collection. The credit or debit card holder is jointly and severally liable for any damage to the rental vehicle. Any type of pre-paid travel card is not acceptable as a means to provide a Liability Deposit.

The Liability Deposit is subject to a 3.1% credit card administration fee in addition to the Liability Deposit amount when the card used is either a Visa credit or debit card or MasterCard credit or debit card, or 4.6% when the credit card used is American Express. The credit card administration fees are subject to change. 

The Liability Deposit is fully refundable, including the 3.1% credit card administration fee, if the card used to provide the Liability Deposit is a Visa credit or debit card or MasterCard credit or debit card, provided the Vehicle is returned undamaged. maui recommend that customers use a Visa credit or debit card or MasterCard credit or debit card for the Liability Deposit, as the credit card administration fee that applies when using American Express credit card is not refundable.

Only Visa credit or Visa debit card, MasterCard credit or MasterCard debit card, or American Express credit card are acceptable to use for the purpose of the Liability Deposit.

.
Exclusions
The Liability Reduction Option will not apply and the customer is responsible for all costs arising out of, or incurred in connection with:
1. Any damage caused by wilful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle) or driving under the influence of alcohol or drugs, or negligence.
2. Any loss or damage to personal belongings or property of the customer (or any person or entity related to the customer), except where such loss or damage is caused by maui’s (or that of its employees) own negligence or breach of the maui Rental Agreement Terms and Conditions. Maui recommends the customer does not leave valuables in the vehicle and that they take out personal travel insurance.
3. Any damage where the customer is charged by local authorities for being careless, showing gross negligence or wilfulness in failing to abide by the local road rules.
4. Retrieving or recovering a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned, in each case in circumstances within the control of the customer.
5. Replacing keys, which have been lost or stolen, or retrieval of keys which have been locked in a vehicle.
6. Overhead and underbody damage to the vehicle however caused, except where Liability Reduction Option or the maui Inclusive Pack has been purchased.
7. Any single vehicle rollover except where The Bundle (in conjunction with the Liability Reduction Option) or the maui Inclusive Pack has been purchased.
8. Damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental.
9. Damage caused by drivers not identified on the rental agreement and/or drivers whose licence has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.
10. Any damage caused to the vehicle due to the incorrect use of snow chains.
11. Any damage associated with the incorrect use of fuel (fuel being diesel or petrol), which includes Biofuel which should not be used, or water or other contamination of fuel.

CONDITIONS

Rental Duration
- Minimum rental period is 5 days.
- Minimum rental period is 10 days for hires where travel dates include 20 December to 10 January.
- Minimum rental period is 10 days when a vehicle is being collected from the North Island and is being returned to the South Island if the rental commences between the months of October through to March.
- Minimum and maximum rental periods apply and are subject to change.
- Late pick-up or early return of vehicle does not entitle the customer to any refund of the unused portion of the rental.
- If a customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Maui. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. The rate charged may not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of $150 in addition to the daily rate.

Operating Hours
Maui branches are open daily from 0800 to 1630 hours, 7 days a week with the exception of Christmas Day (25 December) when all branches are closed.

Maui requests that clients collecting or returning their vehicle to be in the office by 1530 hours.

Multiple Rentals
Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the daily vehicle rates. Details are on application.

Road Restrictions
Motorhomes can only be driven on sealed/bitumen or well-maintained roads. Vehicles shall not be driven on:
Skippers Road (Queenstown)                                                  Crown Range Road (Queenstown)
Ball Hut Road (Mt. Cook)                                                          Ninety Mile Beach (Northland)
North of Colville Township (Coromandel Peninsula)                  All ski field access roads (from 01 June to 31 October).

Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.

Licence and Age Restrictions
A current and full motor vehicle driver’s licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other than English it must be accompanied by a current international driving permit issued in the same country as the driver’s licence was issued. An accredited English translation will be accepted in lieu of an international driving permit. Drivers must be 21 years of age or over.

Change of Drop Off Location
If the customer wishes to change the drop-off destination, they must first obtain authorisation from Maui.

Subject to the change being approved, an additional charge of up to $750 may apply.

Change of Vehicle
Should the vehicle booked be unavailable, Maui reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

Voluntary Downgrade
Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.

Note: Maui reserves the right to refuse any rental at its discretion.

Vehicle Age
All Maui vehicles are up to a maximum of 2.5 years of age.

Transfers
Maui provides free airport to branch and branch to airport transfers on the day of arrival and departure for our Auckland, Christchurch and Queenstown Branches.

Toll and Traffic Notices and Administration Fees
Maui reserves the right to charge the customer for any speeding, toll way, parking or freedom camping fines. In addition to the costs associated per fine, an administration fee of $60 may be applicable.

Exchange Rate / Currency Variations
All credit and debit card transactions are conducted in New Zealand dollars. If a refund is due, maui will credit the amount due in full to the Customer's credit or debit card. maui does not accept any liability for credit or debit card fees or bank-imposed fees relating to currency conversion or foreign transactions, which may appear as a variation between the total debited and the total refunded.

Booking Amendments

All amendments to bookings are subject to availability of the vehicle and/or package. Different rates may apply based on the amendment made.

Amendments prior to the vehicle collection date will be re-calculated at the flex rate applicable on the date of amendment. This applies to changing the hirer name, vehicle type, reducing the number of rental days, changing pick-up dates and/or changing the pick-up or drop-off location. Where the number of rental days is being extended prior to the vehicle collection date (days are being added on at the end of the rental with no change to the original pick up date), which applied at the time of the original booking, will apply.

Calculation Errors
Maui will not honour calculation errors. Should a calculation error occur, Maui will charge for the short fall.

On-Road Assistance
Any problems associated with the vehicle, including equipment failure, must be reported to Maui as soon as possible and within 24 hours in order to give Maui the opportunity to rectify the problem during the rental. Failure to do so may impact
will compromise any claims for compensation. Maui does not accept liability for any claims submitted after this period. Please contact supplier on free phone or landline.

Please Note
This document contains a summary of some of the rental conditions. For detailed conditions, refer to the rental agreement upon vehicle collection.

Disclaimer
Illustrations and text in any of our documentation, brochures or website are subject to change. Images are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Maui or modifications and/or upgrades to the vehicle design made by the manufacturer.


Maui Motorhomes NZ (domestic) Insurance

LIABILITY OPTIONS
MAUI offers 2 liability cover options, namely, Standard Cover & Super Cover. This cover is NOT a personal liability cover, but cover for damage to our vehicles and/or 3rd party property. Details below:

Standard Cover
This cover carries an excess of R/N$45,000.00 which is applicable in the event of any accident or damage to either our vehicle or third party property. This excess of R/N$45,000.00 is pre-authorised on the renter’s Visa or MasterCard credit card at the time of collection. Funds will only be deducted from this amount, should the renter return the vehicle in a damaged condition or for any 3rd party damage. If no claims exist, this excess is released within 21-30 working days from date of return, by the renter’s financial institution. Standard Cover does not include repair to or replacement of tyres and windscreens.

Super Cover
A daily rate is charged per day as per your quotation/rental agreement detailed as SUP. This cover is a NO EXCESS cover and is applicable to the vehicle and third party property damage and includes the cost of replacing or repairing of windscreens and tyres (in South Africa, Lesotho and Swaziland), radio theft and recovery costs. Super cover does not include repair to or replacement of tyres and windscreens for vehicles travelling to or through Namibia. A security deposit of R/N$ 3,000.00 (or R/N$ 5000.00 for Event Rentals with collection and return between 17/03/2017 and 28/03/2017 or 22/04/2017 and 02/05/2017.) is pre-authorised on the renter’s Visa or MasterCard credit card at the time of collection to ensure that the vehicle is returned to the agreed location, on the agreed date, in a clean condition and no items are lost or damaged. This security deposit is fully refunded within 21-30 working days, after date of return, should all the terms and conditions be adhered to.

CLAIMS HANDLING FEE
A handling fee of R/N$500.00 is charged on all damage/accident claims irrespective of the liability cover option taken.

ACCIDENTS
Single vehicle accidents are included in all liability cover options, except in the case of roll-overs. In case of damage to the vehicle rented, the following will apply:

The incident:
All accidents must be reported to MAUI, and by law, to the Local Police within 24 hours. An AR (accident report) number from the police must be obtained at the time of reporting the incident. This proves that the accident has been registered. Failing to report accidents may void all liability cover and the renter becomes fully liable for all costs. We advise that you take as many photographs of the accident scene and also obtain the third party details. These can be recorded on the reverse side of the rental pack envelope supplied to you on collection. We also suggest you take a photograph of the driver’s licences of the persons involved. An accident report which is provided in the RENTAL PACK, must also be completed. These documents and records of evidence will be submitted to MAUI in order to process the incident.

The vehicle:
The renter is responsible for the recovery of the damaged vehicle to the original rental branch depending on the liability cover option taken. A replacement vehicle will only be dispatched once payment of all damages / recovery costs to the first vehicle is made. MAUI reserves the right to withhold a replacement vehicle; this does not entitle the client to any claims against MAUI. 

If the renter requires a replacement vehicle to be delivered, charges will be levied according to the liability cover option taken on the rental.

If the renter is not able to take a replacement vehicle, no refunds for early termination of the contract will be made.

Should the renter continue with a replacement vehicle, this vehicle will be noted under the current rental contract and standard cover will be applicable. This includes a new R/NAM$ 45,000.00 pre-authorisation on the nominated credit card. Super Cover is not available on a replacement vehicle.

Should the applicable excess be charged, and should MAUI be successful in the reimbursement of that amount by the 3rd party, this amount will be refunded to the renter. This process could take up to three years.

Exceptions & Conditions:
Exclusions of all cover options:
The renter is fully liable for any damage to the MAUI Motorhome vehicle or third party property if:
  • Any terms of the rental contract is breached;
  • Damages are sustained whilst the renter/driver is in violation of any traffic laws or ordinances;
  • Damage to the vehicle is caused by careless, wilful or reckless driving. This includes: Driving under the influence of alcohol or drugs; Driving on restricted or unrecognised roads; Driving after sunset; Driving over the recommended speed limits as outlined in this document; Not adhering to the vehicle height restrictions;
  • Related to water submersion or salt water damage: A vehicle may not go through water higher than 30cm in depth;
  • The vehicle was driven in a country in which written approval was not obtained from MAUI;
  • Damage is incurred due to incorrect use of the hand brake;
  • The damage is to the clutch (An allowance of up to three days after collection is given, in which time a faulty clutch can be reported. Thereafter, it is deemed as the renter’s responsibility). The customer is then liable for: The cost of the clutch kit which is R/N$23,000.00 including VAT and installation;
  • There is undercarriage damage. This includes damage to the following: Side sills, prop-shaft, torsion bars, stone guards, all undercarriage parts; Engine & transmission, including the gearbox, side shaft, exhaust system, leaf springs, bottom spare tyre/hanger and oil sump;
  • Roll-overs are not covered in any liability cover options. A roll over is defined as a vehicle sustaining all types of damage due to it not being on all 4 wheels;
  • The incorrect fuel is pumped into the fuel tank and/or fuel in the water tank will incur a R20 000.00 cost. MAUI advises that should this occur, the vehicle is to remain turned off and not started under any circumstances. This reduces the damage caused;
  • Any roof damage including the air-conditioning unit on the roof, is not covered. The renter is liable for all damages. Renters are reminded that the motorhomes are high. Caution needs to be taken when driving under branches, bridges, through archways or any overhead obstructions.
The renter is responsible for any damages or accidents that MAUI has not been made aware of on the return of the vehicle. Please note the applicable charges will be charged to the nominated credit card. MAUI is not responsible for any damage or theft to items of a personal nature. Travel and personal insurance is strongly recommended.

Rules in respect of replacement vehicles (whether due to an accident or vehicle damage)
In the case of undercarriage, clutch or water damage the following is applicable:
The repairs and recovery (towing) costs of the vehicle is the responsibility of the renter. The following recovery / replacement rates will apply:
Within South Africa: ZAR/N$ 6.00 per kilometre
Outside of South Africa: ZAR/N$ 12.00 per kilometre; To & from Maun incurs an extra R/N$ 9,500.00

Should a replacement vehicle be required, MAUI will replace the vehicle within 24 hours in South Africa; and 48 hours outside the South African borders.
A new pre-authorisation for the standard cover excess, will be blocked on the nominated Visa or MasterCard credit card for the replacement vehicle.


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