Ara Rentals Rental Terms for travel between 23-Jun-2010 and 31-Mar-2015

Important Information About Your Rentals

On arrival you will be required to sign a rental agreement with the operators of Ara Rentals. Here is a summary of their terms and conditions.

Definitions

The following definitions apply for the Terms and Conditions of Ara Rentals:

 * The Supplier means the operator of Ara Rentals.
 * The Client is also referred to as the hirer (s) or renter (s).

Payment Terms
A deposit is taken at the time of confirmation, from your nominated credit card. This is non-refundable.
The balance is collected upon arrival, by the supplier.
The Bond/Excess of NZ$1,200.00 is payable upon arrival by using credit card imprint(Visa and Mastercard only).
Note: full balance of payment will be collected at the time of confirmation if you have elected to process your booking in a different currency to NZD.

Cancellations
The initial deposit paid is non-refundable. In addition, the following charges also apply:
Cancellations received more than 33 days prior to pick up,  an administration fee of $200.00 will be charged.
Cancellations received  within 33 days prior to pickup, an administration fee of $300.00 will be charged

NOTE: No refund paid for unused hire days.

1) Daily Hire Rate includes GST and unlimited kms and is calculated on each calendar day.

2) We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.
Insurance is mandatory at NZ$16.00 per day. This does not include windscreen damage, tyre damage, tyre punctures and water damage.

3) Bond/Excess NZ$1,200.00 and is payable upon arrival using credit card imprint (Visa and Mastercard). The hirer/driver is responsible for the first NZ$1,200- of all claims. The bond is held subject to the terms and conditions of the contract e.g. the safe return of the vehicle in an undamaged, complete and clean condition.

4) Minimum hire period of 7 days for Auckland and Christchurch rentals, and 14 days minimum for remote locations(Picton, Greymouth and Queenstown).

5) Minimum age of all drivers is 21 years and they must produce a valid drivers license. National drivers license of Australia, South Africa, USA, Canada,and Western Europe are accepted or an international drivers license is required. Two drivers maximum.

6) Depots at Christchurch and Auckland. One way and Return hires accepted between these depots with no relocation charges. However charges will be payable for other places or if the drop off depot is changed during the hire.

7) Pickups from 8.30am and drop-offs by 4.30pm.

8) Free transfers between the airport and our depots on day of hire or return of vehicle, within office hours. Arrival flight details essential.

9) Late Returns will be charged at double rates plus costs.

10) Fuel tank to be returned at same level as received on pickup. Drop off refill charged to hirer.

11) No smoking in vehicles. Pets or livestock not permitted in our vehicles.

12) No refund paid for unused hire days.

13) Supply:  If for reasons beyond our control the reserved vehicle is not available we reserve the right to substitute a comparable vehicle. This shall not constitute a breach of contract and does not entitle the hirer to any form of refund. If a substitute is not available our liability is limited to a full refund of monies received by Ara Rentals Ltd.

14) Mechanical Failure: Complete lost days refunded but no liability accepted for alternative arrangements.

15) Problems: Please report these immediately for prompt attention. Retrospective claims will not be recognised.

16) Refunds: Refunds will be handled by the Christchurch office.

17) Hires are subject to the terms and conditions of the Rental Agreement.

18) All rights reserved to refuse any Hire under any circumstance.

19) Specifications may vary between individual vehicles.

20) Rates and terms may change without notice.

21) Restricted Areas: Skippers Road (Queenstown), 90 Mile Beach (Northland), Ski field access roads (all). These will be detailed in your rental agreement also. Failure to comply negates Insurance policy obligations.

22) Amendment Fees: Amendments to reduce the hire may be treated as a cancellation and cancellation fees will apply. New rates and/or booking conditions may apply on the rebooking.
All amendments are subject to availability and approval by Ara Rentals reservations.

23) Diesel tax applies 0.07c per kilometre (when hiring a diesel vehicle)

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.

Ara Rentals Insurance

We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.

Standard Insurance is mandatory at NZ$15.00 per day. This will reduce the Excess/Bond from the full amount to NZD$1200.00. This does not include windscreen damage, tyre damage, tyre punctures and water damage.

Insurance Reduction
$10.00 per day reduces Excess/Bond from $1200.00  to $750.00
$16.00 per day reduces Excess/Bond from $1200.00  to $500.00

Auckland depot

Address: 40 Renie Drive , Airport Oaks , Auckland , NZ

Pick Up Instructions
Pick Ups 8:30am- 4:30pm, Monday - Sunday
Please come to our depot for the collection of your vehicle and a brief on the features and use of the camper. We provide complimentary transfers from the airport to our depot, if prearranged. Please provide us with your flight details if you wish to arrange a transfer.

Drop Off Instructions
Drop Offs 8.30am - 4.30pm, Monday - Sunday
Please return the vehicle to our depot for inspection and de-hire. We provide complimentary transfers to the airport , from our depot, if prearranged. Please provide us with your flight details if you wish to arrange a transfer.

Auckland Airport depot

Pick Up Instructions
Pick Ups 8:30am- 4:30pm, Monday - Sunday
We provide complimentary transfers from the airport to our depot, if prearranged. Please provide us with your flight details, upon confirmation to arrange a transfer.

On arrival please call the the above cell phone number, once you hve arrived, have cleared customs and collected your luggage.

Drop Off Instructions
Drop Offs 8.30am - 4.30pm, Monday - Sunday
We provide complimentary transfers to the airport , from our depot, if prearranged. Please provide us with your flight details if you wish to arrange a transfer.

Christchurch depot

Address: 48 Factory Road , Belfast , Christchurch , NZ

Pick Up Instructions
Pick Ups 8:30am- 4:30pm, Monday - Sunday
Please come to our depot for the collection of your vehicle and a brief on the features and use of the camper.

We also provide complimentary transfers from the airport to our depot. If you wish to arrange a transfer then please provide us with your flight details so that we can allow for the service.

Drop Off Instructions
Drop Offs 8.30am - 4.30pm, Monday - Sunday
Please return the vehicle to our depot for inspection and de-hire. We provide complimentary transfers to the airport , from our depot. Please provide us with your flight details if you wish to arrange a transfer

Christchurch Airport depot

Pick Up Instructions
Pick Ups 8:30am- 4:30pm, Monday - Sunday
Please come to our depot for the collection of your vehicle and a brief on the features and use of the camper. We provide complimentary transfers from the airport to our depot. Please provide us with your flight details if you wish to arrange a transfer.

Drop Off Instructions
Drop Offs 8.30am - 4.30pm, Monday - Sunday
Please return the vehicle to our depot for inspection and de-hire. We provide complimentary transfers to the airport , from our depot. Please provide us with your flight details if you wish to arrange a transfer.