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apollo motorhomes nz international - new zealand motorhome rental companies

Apollo Motorhomes NZ International

Since its inception in 1985, Apollo Motorhome Holidays has revolutionised the recreational vehicle industry. As the world's largest privately owned leisure vehicle operator, Apollo is dedicated to world class customer service and great rates.

Apollo’s fleet of over 3500 quality campervans, motorhomes and 4WDs campers and more than 500 exceptional staff have helped tens of thousands of people enjoy the wonders of travel in Australia, Canada, New Zealand and the USA

Why choose Apollo?
• 0-3 year old vehicles
• Large increase in fleet size
• Free airport transfers
• Branches in Auckland and Christchurch
• 24 hour roadside assistance
• Generous long term discounts
• Large beds in all motorhome models
• Most competitive and simple to understand protection cover
• One way rentals available
• Personal service from a family owned and operated business
• Rentals available to drivers from 21 years of age
• Unlimited kilometres included
• Very Competitive dynamic rates
• Combine rentals in the USA, Australia and New Zealand to obtain long term discounts
• No restrictions on pick up and drop off times
• Overseas marketing representation based in the UK and Central Europe
• New Zealand motorhome factory
• Vehicles custom built for New Zealand conditions

Apollo Motorhomes NZ International Rental Terms for travel between 01-Apr-2020 and 31-Dec-2050

Summary of Rental Conditions
All rental days are calculated per calendar day.
Rates are in New Zealand dollars and include 15% Goods and Services Tax.
Rates exclude one-way fees and all Liability Reduction Options and Extras.
Please note that the flex rate resets after 7 days. 
These rates and terms may not apply to group bookings (any rental that consists of 3 or more vehicles travelling together). Requests for group bookings should first be directed to reservations.
Please specify the correct number of guests on all bookings.
Rates are subject to change without notice.

Driver’s Licence and Minimum Age: 
For the safety of our guests a current and full motor vehicle driver licence is required to be shown at pick-up and the driver needs to be present. If the driver licence is not in English then we require an accredited English translation or an International Driver Permit. 

Drivers must be 21 years of age or over, have held a licence for at least two years and the licence must be valid for the entire booking duration. 

Rates Include
 - Unlimited kilometers
-  Personal kits
-  Kitchen Kit
-  General Equipment
-  24hr Roadside Assistance
-  Extra Driver / Renter
-  SIMS

General Equipment: pegs, clothes line, fire extinguisher, bucket, hose, broom, dustpan and brush.
Kitchen Kit: plates, bowls, knives, forks, spoons, bottle opener, can opener, mixing bowls, colander, saucepans, frying pans, and cooking utensils, chopping board, kettle, teapot, toaster and tea towel. Electrical appliances are supplied in vehicles that have 240V.
Personal Kit: complimentary bedding (including sheets, blankets, pillows, pillow cases and towels).

Discounts
Guests who love road trips as much as we do and travel for more than 21 days receive 5% off daily rates. This is also available to guests with multiple bookings that total 21 days or more.

Road User Charge Recovery Fee
The cost of using New Zealand’s roads is recovered from road users via levies in the price of some fuels or through road user charges (RUC). The Road User Charge Recovery Fee will be calculated and collected on return of the RV based on the kilometres travelled during the hire. The fee per 100km is as follows:

  • Vivid Camper and 2 Berth S/T: $7.22
  • 4 Berth and 6 Berth: $7.62 

We reserve the right to amend the Road User Charge Recovery Fee upon Government intervention. 

Booking Alterations
We understand that sometimes plans change.  If this is the case, any changes made to a booking will be calculated by using the higher one of two rates, either the original Flex Rate or the Flex Rate current at the time of booking alteration. 

The following are considered as a booking alteration: 

  • Change of name
  • Change to pick-up or drop-off dates
  • Change pick-up or drop-off branch location
  • Change of RV category
  • Change of rate scheme including special rates 

If the rate scheme or RV category is changed, this is considered a new booking and cancellation fees may apply to the original booking. 

If there are any last-minute alternations made within 14 days of pick-up, we will be happy to accommodate these depending on availability. However due to the short notice if the holiday is shortened the number of days originally booked will be charged. 

If the pick-up or drop-off location is altered within 14 days of pick up, a change of location fee may also apply.

Change to the Drop-Off Location after Pick-Up
If your guest changes their drop-off destination after pick-up, they should get in touch with our friendly Reservations team who will be happy to help. Our team will advise guests if the change is possible and the applicable fee.  

Extending a Road Trip
If your guest is having too much fun and wants to extend their booking whilst on the road, they should first contact our friendly Reservations team who will be happy to advise if the extension is possible, and the associated costs. To secure an extension, the extra costs (calculated on the current rate of the day), will need to be paid by credit card inclusive of all taxes and surcharges, either over the phone or at an Apollo Branch at the time of extension. Any long-term or early bird discounts in place will continue to apply to the booking.  

We will always do our best to accommodate any extensions however it is subject to vehicle availability. 

Change of RV
We understand guests’ needs are different and therefore our RVs can be requested by category, however not by make or model. We always do our best to accommodate requests, however should the RV booked be unavailable due to unforeseen circumstances, we will substitute the booked RV with an alternative available RV at time of pick-up, at no extra cost. Any changes made to the booked RV and agreed to by the guest do not entitle the guest to a refund. 

In the event of no alternative RV being available for the guest, Apollo's liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the guest), the remainder of the hire period.
                                                     
Getting To and From the Airport
Branches are conveniently located near major airports, making pick-up and drop-off easy for our guests.   

Apollo offers transfers free of charge with the Yellow Bus transfer service between Auckland Airport to our Auckland Branch. Guests will need to show their printed confirmation of their reservation to the driver. Bookings are not needed.

Free Christchurch transfers are with our own bus service which guests need to call the branch on arrival to arrange pick up once they have cleared customs. 
 

Branch Hours and Public Holidays
Our branches are conveniently open 7 days a week;

Location Dates and Hours of Operations

Auckland
Christchurch

1 April - 31 March
8am to 4:00pm
7 days a week

Our staff enjoy a holiday as much as you do and all of our branches are closed on public holidays for Christmas Day, New Year’s Day and Good Friday.

RV Introduction and Show Through
On pick-up, our staff provide a thorough RV show through with all the necessary information guests need to know about the interior and exterior features of their RV. This ensures guests are comfortable and confident with their RV before they start their road trip.  

To ensure guests have a thorough RV show through before starting their adventure, they will need to pick up their RV from the branch by 4pm.  

For ease at pick-up please specify the correct number of guests (and ages of children if applicable) and include correct guest
contact details and name on all bookings. To help this process we have our Pre-Registration link available for guests.

Ferry Reservations
Ferry travel is required for guests moving between NZ’s North and South Islands (and vice versa). Ferry reservations can be difficult to manage during high season. We recommend that a reservation is made for a 7.7m RV on the ferry, irrespective as to the size of the motorhome reserved, to avoid complications due to possible upgrades. 

Booking Duration:   
An RV holiday allows guests to travel at their own pace. To ensure our guests get the most of their road trip a minimum five-day booking applies when pick-up and drop-off is from the same branch location. Higher minimum rental days apply for all brands as follows and are subject to change. Updates with minimum rental periods will be advised through Apollo Announcements. Minimum rental periods are subject to change during peak periods.

One Way Bookings:
Road trips don’t always finish where they start, and some of the best adventures take you far and wide. If a guest drops off at a different branch location from which they picked up, a minimum booking period and $150.00 one-way fee applies. 

Travel Restrictions
Not all RVs are suitable for all driving situations, so it’s important the right RV is chosen for the travel planned. Apollo, at its discretion, may restrict RV travel in certain areas due to adverse road or weather conditions, and the distance to nominated  destinations in relation to the length of the rental period. If applicable, any further restrictions will be mentioned at pick-up. Guests are encouraged to contact Apollo Assist on 0800 234 567 if they have any concerns regarding road accessibility.  
 
For the safety of guests, the following travel restrictions are in place: 

  • All RVs can only be driven on sealed/bitumen roads. The only exception to this is the loose road surface on any major ski field access roads or any recognised campground access road less than 12 kilometres in length.
  • No RV shall be driven on Skippers Road (Queenstown), The Crown Range Road/Cardrona Valley Road (between Arrow Junction to Cardrona), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), Wanaka – Mt Aspiring Road beyond exit to Treble Cone, The Forgotten Highway (State Highway 43 from Taumaranui to Stratford), and North of Colville and Waikawau Township (Coromandel Peninsula). 

Guests who travel to restricted areas without permission will void all Liability cover in the event of damage or accident, and may be subject to a penalty fee of $300 charged on each occasion identified.

Kilometres:    
For the safety of guests please don’t underestimate the time it will take to get from one point to another. While our RVs include unlimited kilometres, we recommend travelling a maximum of 300 kilometres per day or the equivalent of 4-5 hours driving. We encourage our guests to take a break from driving at least every 2 hours. 

Returning the RV  
The RV is a home away from home and for comfort, we recommend it’s kept tidy throughout the road trip. The RVs need to be returned to the branch as they were taken, with the interior cleaned and holding tanks emptied. The RV exterior does not require cleaning unless it’s covered with excessive dirt or mud, making it difficult for our team to see its return condition. Drop and Go is available to be pre-purchased or added on pick-up to offer quick and easy return. 

Repairs
We understand that while on holiday the RV may require small repairs. To avoid further disruptions to the road trip, if the damage was not caused by the guest, repairs up to $100 can be completed without authorisation and will be reimbursed. If repairs over $100 are needed, the Apollo Assist team should be informed prior to any repair being completed. Unauthorised repairs are not permitted. 

All RVs are enrolled in the New Zealand Automobile Association and 24hr mechanical emergency roadside assistance is available if needed please contact Apollo Assist. 

Infringements, Tolls and Fines
Apollo will pass on any charges the guest receives for traffic infringements, toll or parking fines during their road trip. For Toll Way fees received, Apollo reserves the right to charge to the guest’s credit or debit card upon receiving the toll way fee, and an administration fee of $75 to cover associated administrative costs per toll way fee received.

Apollo offers guests the option of purchasing our Toll Package for $19 which gives guests a $30 ‘toll credit’. When travelling through toll ways the credit will be used up to the value of $30. Once $30 is exceeded, another toll package will be automatically charged to the guest’s credit card. (a .75c registration matching fee applies within the $30 credit).

Animals
We believe fur friends can only make a road trip better. Service animals and pet dogs are allowed to travel in Apollo vehicles with written permission from Apollo and the time of booking. There is a $200.00 pet cleaning fee (excluding service animals). Our full policy can be viewed on the Apollo website. 

Smoking
Our RVs are a smoke free zone; hence smoking is not allowed in any of our RVs. 

Payment at Branches
For security reasons, we accept credit card and debit card for charges paid on RV pick-up and drop-off. We do not accept cash at our branches. The Bond is payable at pick-up by credit card or debit card and cannot be paid with a pre-paid credit card. 

Credit Cards
We accept Visa, MasterCard, American Express, Diners Club and Union Pay. The following fees apply for the rental and any additional products (irrespective of chosen account e.g. savings, credit, etc.): 

  Rental / Extras
Visa Debit card / MasterCard Debit Card 1.0%
Visa Credit card / MasterCard Credit Card 2.0%
Amex / Diners / Union Pay 2.8%

  Fee are subject to change


First Aid Kits
A First Aid Kit is supplied in every vehicle. If the seal is broken or the kit is not returned the kit becomes the property of the renter and a $50 fee is charged when the vehicle is returned.

Cleaning Fee
$200 Cleaning Fee applies only when the RV is returned without the interior cleaned and without an empty toilette cassette and grey water tank. 

Pet Cleaning fee
$200 Pet Cleaning Fee applies on all bookings where a pet dog is travelling in the RV.

Change of Drop-off location after Pick up:   
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from Apollo Reservations. Subject to the availability and change being approved, a minimum additional charge of $750 will apply.

Extended Roadside Assistance - $4 per day capped at 25 days
This includes opening RV on lock out, lost key replacement up to $120, emergency towing up to 25km, jump start, flat tyre change using spare located in the RV, fuel delivery up to 20 litres. Non-mechanical issues are not covered and guests may be required to take the RV to a repairer.

DATE OF BIRTH FOR CHILDREN UNDER 8 YEARS
Apollo will now require the date of birth for all children under 8 years of age, this is to ensure they can safely
travel in our vehicles.

Berth Vehicle Option 1: 1 Baby Seat & 1 Booster Seat Option 2: 2 Baby Seats Option 3: 2 Booster Seats No Child Restraints allowed
2 Hitop Camper X X X X
2 Euro Tourer X X X X
4 Endeavour Camper -
4 Euro Camper -
4 Euro Star -
6 Euro Deluxe -
4 Vivid Camper -
4 Euro Slider X X X X
2 Adventure Camper X X X X
2 Trailfinder Camper X X X X
4 X-Terrain -
5 Overlander Camper -


Child Seats Age Restrictions

Not Permitted to
travel in vehicles
Baby Seats
(Anchor Point required)
Booster Seats
(High backed versions do not
require an anchor point)
No Restraints
(No restraints required)
0 to 6 months 6 months to 4 years 4 to 7 years 8 years or older

** Children travel in Hitop Vehicles must be between 8-13 years old, no child seats / restraints permitted. Max 50kg on upper bed.

Cancellation Terms
We understand that sometimes road trips may need to be cancelled. In case of cancellation, the below terms apply:
If cancelled 94+ days prior to pick up. No Further Fee
If cancelled 93 to 25 days prior to pick up - 10% of Total Rental (minimum $250)
If cancelled 24 to 10 days prior to pick up - 20% of Total Rental (minimum $250)
If cancelled less than 10 days prior to pick up - 50% of Total Rental (minimum $250)
If cancelled 3 days prior or on the day of pick up or no show - 100% of Total Rental (minimum $250)
Original date of pick up will be used to calculate any cancellation fees.
There is no refund for late pick up or early return of vehicle.

Original pick-up date or the earliest confirmed pick-up date is used to calculate the cancellation fee. Refunds by credit card can take up to 21 working days depending on the guest’s financial institution.

Travel Insurance
For peace of mind, we strongly recommend that all guests take out the highest level of private travel insurance.

PROTECTION PACKAGE

Personal Injury
The RV has Third Party insurance cover and it is likely that any other vehicle involved in an accident also has Third Party insurance. Depending on the circumstances of an accident, the guest may be entitled to claim for their personal injury against the Third Party insurance of the party responsible for the accident. The extent of such third-party insurance varies in different States and Territories and Apollo strongly recommends that all passengers take out their own Personal Injury Travel Insurance. 

Property Damage
The RV is insured for damage to it and damage to the property of a Third Party. However, the guest is responsible up to the amount of the applicable Liability for damage to third party property, or to the RV. The guest is also responsible for the cost of the daily rate for the period the vehicle is being repaired. There is no refund for unused portion of the rental period. The Liability applies to each claim, not RV.  

The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Apollo by telephone on a credit card, not on return of the RV. Apollo reserves the right to charge the guest for any RV damage including Third Party property damage not reported but identified on return of the RV.

Standard Liability
Apollo’s rental charge includes a Standard Liability of $5,000 for the Hitop Campervan, Endeavour Campervan and Vivid Camper. For all other vehicles a $7,500 Standard Liability applies. 

A Bond of $5,000/$7,500 will be collected at the time of entering into the Rental Contract. Payment of this Bond is only accepted by credit card.

Apollo Excess Reduction Option (VIP Cover) - (Included in the Value Pack)
A $0 (zero) Liability applies. This Option can be purchased by paying to Apollo $45 per day. The minimum amount payable for this Option per rental segment will be based on the minimum rental period applicable for your rental.

A Bond of $250 will be collected at the time of entering into the Rental Contract. This Bond is payable to Apollo by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for $250.

Bond
The Bond payment will depend on the Liability option chosen. If the guest chooses to take ‘Apollo Excess Reduction’ the total Bond will be debited to the credit or debit card immediately.  

If the guest chooses to take ‘The High Road’ the Bond is payable to Apollo by an open signed credit card imprint with an authorisation for $250/$500. The credit card holder must be present to sign for the Bond when they pick-up the RV and is liable for any damage to the RV. 

The Bond is fully refundable provided terms are met. The RV simply needs to be returned on time and full of fuel and with the toilet cassette and grey water tank emptied to the Apollo branch location booked. Credit card refunds (including Bond refunds) can take up to 21 working days depending on the guest’s financial institution. 

If there is damage to the RV on its return or any other terms of the rental contract have not been met, the Bond will be used to cover the cost up to the amount of the relevant Liability. If the terms of the Rental Contract are not met and the Bond is not sufficient enough to cover the damage, extra costs will be charged.  

If a guest is continuing on with another Apollo RV booking, the Bond can be transferred to the next booking within New Zealand. 

Exchange Rate / Currency Variations
All transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations, there could be some variance in the amount refunded compared to the amount initially charged. Refunds by credit card can take up to 21 working days depending on the guest’s financial institution. 

Value Pack
The Value Pack is a bundled extra which provides the highest Liability Option and selected value-added products/services for a great road trip. The minimum amount payable per rental for Value Pack will be based on the minimum rental period applicable for the booking. The maximum amount payable is 50 days per rental segment. 

Value Pack includes: ‘Apollo Excess Reduction’, Unlimited Windscreen and Tyres, Undercarriage/Overhead damage (covered for accidental damage), Single Vehicle Rollover, Pre-purchased Gas Bottle, 3x Toilet Chemicals, Snow Chains, Camp Chairs and Table, and Baby/Booster Seats (with prior request). The Apollo Vivid Camper is limited to 1 windscreen. 

Other Things You Need to Know
Apollo reserves the right to refuse any rental at our discretion. 

While on their road trip guests are responsible for: 

  • Damage caused where the terms of Rental Contract have not been met by the guest (other than when a third-party damage admits fault and provides full contact and licence details).
  • Damage caused by negligence and/or wilful conduct.
  • Damage caused to the RV in any way by part or total water submersion or salt water. It’s true, our vehicles can’t swim.  
  • Damage caused to tyres and windscreen except where ‘Value Pack’ or ‘WAP’ has been purchased and applies.
  • Damage caused to the RV when using the RV in contravention of any legislation or regulation controlling vehicular traffic.
  • Damage caused due to a single vehicle roll over except where the ‘Value Pack’, or ‘Single Vehicle Rollover’ has been purchased and applies.
  • Damage and associated costs with recovery of a bogged vehicle.
  • Damage or loss caused to any personal belongings.
  • Damage caused due to use of incorrect or contaminated fuel.
  • Damage to the slide out of the RV.
  • Damage to the undercarriage or overhead of the RV except where the ‘Value Pack’ has been purchased and applies.
  • Damage to the awning or roof top tent of the RV. 
  • Our RV’s are equipped with a tracking device. Apollo reserves the right to send warnings to guests that are driving in contradiction to the terms and conditions or traffic rules and regulations. Guests that continuously ignore the warnings may incur in a penalty fee of $300 charged on each occasion identified. 


Rates/Terms/Conditions: 
Are subject to change without notice.


Apollo Motorhomes NZ International Insurance

PROTECTION PACKAGE

Personal Injury:   
New Zealand legislation provides limited coverage for personal injury. Apollo strongly recommends that all people travelling in New Zealand take out their own personal travel insurance.

Property Damage:   
The Vehicle is insured for damage to it or damage to the property of a third party. However the renter is responsible up to the amount of the applicable Liability for the cost of such damage to third party property, or to the rented Vehicle. The Liability applies in respect of each claim, not per rental. In addition to the Liability an administration fee of $75 will be charged per claim.

The Liability is applicable regardless of who is at fault and must be paid at the time the accident is reported to Apollo, not at the completion of the rental Period. Apollo reserves the right to charge the renter for any vehicle damage including Third Party property damage not reported on return of the vehicle.

Standard Liability:   
Apollo’s rental charge includes a Standard Liability of $5,000 for the Hitop Campervan, Vivid Camper, Endeavour Campervan and Euro Tourer. For all other vehicles a $7,500 Standard Liability applies. 
A Bond of $5,000/$7,500 will be collected at the time of entering into the Rental Contract.  Payment of this Bond is only accepted by credit card.
The bond will be debited to the credit card account immediately.  An administration fee applies.
The Standard Liability can be reduced by purchasing the following Reduction Option:

Reduction Option (VIP Cover) - (Included in the Value Pack):
A $0 (zero) Liability applies. This Option can be purchased by paying to Apollo $45 per day.
•  The maximum amount payable for this Option per rental is $2,250 – i.e. 50 days rental.
•  The minimum amount payable for this Option per rental segment will be based on the minimum rental period applicable for your rental.
This option includes one windscreen, two tyres and demurrage. Should these amounts be exceeded the cost to repair or replace the items will not be covered and will be the responsibility of the renter.
A Bond of $250 will be collected at the time of entering into the Rental Contract. This Bond is payable to Apollo by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for $250.

Bond:     
For security purposes, only a credit card can be used to provide a Bond. With Standard Liability the bond will be debited to the credit card immediately. When the bond is debited a non-refundable credit card administration fee will apply of 4.5% for American Express and Diners Club and 2% for Visa, MasterCard, Visa Debit and MasterCard Debit. With Liability Rediction Option (VIP Cover) the Bond is payable to Apollo by an open signed credit card imprint with an authorisation obtained (sufficient funds must be available) for $250. The credit card holder must pre present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.

The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged. Refunds by credit card including bond refunds can take up to 21 working days depending on the renter's Financial Institution.

Bond Roll Overs are permitted for Apollo multi hires only within the and same country when the bond is banked.

Full Responsibility:
At all times the renter is responsible for:
• Damage caused where the terms of Rental Contract have been breached.
• Damage caused by negligence.
• Damage caused to the Vehicle in any way by part or total water submersion or salt water.
• Damage caused due to a single vehicle roll over.
• Damage caused to the Vehicle by the renter’s wilful conduct.
• Damage caused to the Vehicle by the use of snow chains.
• Damage caused to the Vehicle when using the Vehicle in contravention of any legislation or regulation controlling vehicular traffic.
• Damage caused to tyres and Windscreen except where Liability Reduction Option (VIP Cover) has been purchased.
• Damage or loss caused to any personal belongings.
• Damage caused due to use of incorrect or contaminated fuel.
• Damage to the awning, overhead or underbody of the Vehicle.



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