Britz Campervan Rentals NZ (Domestic) Rental Terms for travel between 01-Apr-2013 and 31-Mar-2014

IMPORTANT: Please note that this listing is available to Australian and New Zealand residents only and you will be required to provide identification (passport, drivers license and credit card) upon collection of your vehicle. If you are an international customer, please return to the search page and select your country of residence to see more options. We reserve the right to collect any outstanding monies from your nominated credit card in the event that your booking is confirmed in error i.e. confirmed as Domestic instead of an International customer.

IMPORTANT INFORMATION ABOUT YOUR RENTALS
On arrival you will be required to sign a rental agreement with the operators of Britz Campervan Rentals NZ. Here is a summary of their terms and conditions.

DEFINITIONS
The following definitions apply for the Terms and Conditions of Britz Campervan Rentals NZ:
* The Supplier means the operator of Britz Campervan Rentals NZ.
* The Client is also referred to as the hirer (s) or renter (s).

PAYMENT TERMS
* The initial deposit paid is non-refundable. Payment will be deducted from your nominated credit card at the time of confirmation (Visa or Mastercard only).
* The balance payable is due to the supplier upon collection of your vehicle.
* A bond amount  of NZ$7,500 is also due upon arrival (Liability and Bond Reduction Option is available be selected at extra cost). This amount is deducted from your credit card is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. Please read the Terms and Conditions for full details.
Note: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to NZD.

CANCELLATION POLICY
The initial deposit paid is non-refundable. In addition to forfeiting your deposit, the following charges also apply:
- If cancelled up to 25 days prior to pick-up No Further Fee
- If cancelled from 24 to 10 days prior to pick-up 20% of Total Rental
- If cancelled 9 to 4 days prior to pick-up 50% of Total Rental
- If cancelled 3 days prior to pick up or No-Show 100% of Total Rental
- If vehicle is returned early for any reason whatsoever there is no refund available for the unused days.

TRAVEL INSURANCE
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.

INCLUDED IN RATES
- Unlimited kilometres
- Vehicle liability
- 15% GST*
- Linen & Bedding*
- Extra Driver Fees
- Tourism Radio
- Airport transfer upon vehicle collection and return
- Kitchen equipment*
- General equipment*
- Supermarket Discount Card
- Customer Care 24 hour, 7 days per week road-service helpline (toll free)
- Travel wallet including map of New Zealand with driving tips and travel information
- New Zealand leading attractions map including discounts to iconic tourist attractions
- Driver goes free to Waitomo Glowworm Caves.

*Goods and Services Tax (GST) - GST is a New Zealand Government imposed tax. GST is included in all Britz rates and is currently 15%. Britz reserves the right to amend GST upon Government intervention.
*Linen and bedding includes pillow, pillowcase, sheet and towel per person plus one duvet per bed.
*Kitchen equipment includes plates, bowls, cups, glasses, knives, forks, spoons, bottle/can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, toaster and tea towel.
*General equipment includes pegs, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, coat hangers and toilet chemicals and floor safes in all products with the exception of the Hitop.

BRITZ BONUS PACK:
The Britz Bonus Pack for 2WD campervan rentals is NZ$65 per day ( maximum charge of NZ$3250 per rental ) and is in addition to the daily vehicle rate.
Inclusions are:
- Liability  Reduction Option *
- One-Way fees if applicable
- Road User Charge Recovery Fee (RUCRF) if applicable
- Pre-Purchase Gas (PGO)*
- Picnic table and chairs (chairs per person travelling)
- Snow Chains if required
- Portable heater if required

    * Liability Reduction Option  - This option reduces the liability from NZ$7,500 to NIL.
    * Pre-Purchase Gas Option (PGO) allows the customer to return the vehicle without the need for the gas bottle to be replenished. The gas bottle is used to operate the gas stove and to heat the hot water in vehicles with a hot water facility. This option can be purchased separately if the Bonus Pack has not been selected.

LONG HIRE RENTALS
We love Long Hire Rentals! Contact us for the best quote for hires 50 days or longer and benefit from our Long Hire Super Service.
All rentals 50 days or longer (including multiple rentals) will have the added advantage of:
- Linen Exchange Service*
- Free Extra Linen per bed
- Valet Service*
- Vehicle Safe Service Check*
- LPG Gas Bottle Exchange*
Linen Exchange Service - Britz customers may exchange their linen and bedding during their rental at any time at any Britz branch.
Valet Service - customers may visit any Britz location while on hire to have their vehicle detailed. Please call ahead by a minimum of 48 hours for this service.
Vehicle Safe Service Check - customers may visit any Britz location while on hire to have checks carried out on oil and water, visual brake pads, tyre and windscreen wiper blades. Please call ahead by a minimum of 48 hours for this service.
LPG Gas Bottle Exchange - allows the customer to swap the LPG Gas bottle at any time at any of our branches. The gas bottle is used to operate the gas stove and to heat the hot water in vehicles with a hot water facility.

ROAD USER CHARGE RECOVERY FEE (RUCRF)
The Road User Charge Recovery Fee is included in the Britz Bonus Pack. If the Bonus Pack has not been selected the Road User Charge Recovery Fee will be calculated and collected on return of the vehicle based on the kilometres travelled during the hire.

The vehicle rates per 100km are as follows:

2 Berth:                                    Nil
2 Berth Diesel:                       NZ$4.68
Voyager:                                 NZ$4.84
2 Berth (Toilet Shower):        NZ$4.96
4 Berth:                                   NZ$4.84
6 Berth:                                   NZ$5.13

Britz reserves the right to amend the Road User Charge Recovery Fee in response to changes in Government Road User Charges.

FOR YOUR PROTECTION – VEHICLE LIABILITY#
New Zealand legislation provides limited coverage for personal injury.  Britz does not accept any liability for personal injuries sustained during the rental and recommend the hirer does not leave valuables in the vehicle and that they have personal travel insurance to cover for the loss/damage of personal belongings.  Britz strongly recommend that all people travelling in New Zealand take out personal travel insurance.

# In the USA a liability is referred to as the “deductible”.

All vehicles are insured for the damage to the vehicle or to the property of a Third Party.  The hirer is responsible for the first NZ$7,500 (“the liability”) of the cost of damage to Third party property or to the rented vehicle, including single vehicle accident (does not include single vehicle roll over), windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is being repaired. 

The liability is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. Britz reserves the right to charge the hirer for any vehicle damage including Third Party property damage not reported on return of the vehicle. In addition to these costs, an administration fee of NZ$60 may apply, per claim. The liability will be refunded if Britz is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve. 

The liability applies in respect of each claim, not rental.

Please see the ‘exclusions’ section below, whereby all liability cover will be made void.

Liability Reduction Option
When Liability Reduction Option has been purchased, the hirer will have no liability at all with the exception of the ‘exclusions’. This cover includes unlimited tyre and windscreen cover for accidental damage.

Note: Liability Reduction Option is included in the Britz Bonus Pack

Please see the ‘Exclusions’ section below, whereby all liability cover will be made void.

Additional Protection Coverage
Vehicle                                                         Cost
All                                                                 NZ$99 per rental

Where the hirer purchases Additional Protection Coverage the cost of damage resulting from a single vehicle roll over will be covered.

Please note:
Additional Protection Coverage can only be purchased  in conjunction with the Bonus Pack.

BRITZ STRONGLY RECOMMENDS OUR CUSTOMERS TAKE THE BONUS PACK WITH ADDITIONAL PROTECTION COVERAGE FOR TRAVEL WITH PEACE OF MIND.

EXCLUSIONS:
All liability cover will be made void if any of the following ‘Exclusions’ are breached:
1. Overhead and underbody damage to the vehicle - except where the Bonus Pack has been purchased (does not cover single vehicle roll over).
2. Damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental.
3. Any water related damage which includes, but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through flooded areas
d) beach driving
4. Personal belongings. Britz recommend the hirer does not leave valuables in the vehicle and that they have travel insurance to cover for the loss/damage of personal belongings.
5. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
6. A single vehicle roll over occurs except where Additional Protection Coverage has been purchased.
7. Damage caused to the vehicle by snow chains.
8. Any damage caused while driving under the influence of alcohol or drugs.
9. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
10. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned.
11. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
12. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Britz does not accept any liability.
13.  Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.  

VEHICLE SECURITY DEPOSIT
Upon vehicle collection, a vehicle security deposit is required. The amount is determined by the Liability Reduction Option selected.The vehicle security deposit is applicable regardless if the hirer has purchased private travel insurance.

For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder  is jointly and severally  liable for any damage to the rental vehicle. Any type of prepaid travel card is not acceptable as a means to provide a vehicle security deposit. Visa and MasterCard debit cards are acceptable provided the card is being used as a credit card.

Debited vehicle security deposits are subject to a 2% credit card administration fee in addition to the vehicle security deposit amount when the credit card used is either a Visa or MasterCard or 4.5% for American Express. 

If a Liability Reduction Option is not selected, the security deposit is NZ$7,500 payable by credit card.

The  NZ$7,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.

If  the package booked is the Bonus Pack the vehicle security deposit is NZ$220. 

The NZ$220 is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply records a figure against the hirer’s credit card of NZ$220 that Britz can then debit if required. 

The security deposit is fully refundable, including the credit card surcharge if the card used to provide the vehicle security deposit is a Visa or MasterCard, provided the vehicle is returned on time, to the correct location, undamaged, in a clean condition and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the Britz Bonus Pack) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle.

Britz reserves the right to retain an NZ$220 cleaning fee if the vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and waste water tank must be emptied prior to the return of the vehicle, or an additional NZ$125 soiling fee will be retained.

FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR VEHICLE SECURITY DEPOSITS.

EXCHANGE RATE / CURRENCY VARIATIONS
All credit and debit card transactions are conducted in New Zealand dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. Britz does not accept any liability for variances up or down.

CREDIT AND DEBIT CARDS
The credit or debit card holder will be jointly and severally liable as a customer. Accepted credit and debit cards are Visa Card, MasterCard and American Express. A non-refundable 2% administration fee will apply to all Visa and MasterCard transactions or 4.5% for American Express. Credit card administration fees also apply to debited vehicle security deposits and only the hirer‟s credit card is acceptable to use for the purpose of the vehicle security deposit. 

PERSONAL AND COMPANY CHEQUES
Personal and company cheques will not be accepted as payment for rentals at the time of pick-up. These must be received by Britz 14 working days prior to commencement of the hire/s.

CALCULATION ERRORS
Britz will not honour calculation errors. Should a calculation error occur Britz will charge for the shortfall.

LICENCE
A current and full Australian or New Zealand motor vehicle driver‟s licence is required and must be produced upon vehicle collection. 

AGE RESTRICTIONS
Drivers must be 21 years of age or over.

ADDITIONAL PRODUCTS & SERVICES
To be requested at time of reservation or upon vehicle collection and paid by customer on the day of vehicle collection:
- Picnic Table                                         NZ$25 per rental
- Picnic Chair                                         NZ$18 per rental
- Baby / Booster seat                            NZ$36 per rental
- Portable Heater                                   NZ$16 per rental
- Snow Chains                                       NZ$36 per rental (In vehicle. If seal broken customer is charged)
- First Aid Kit                                          NZ$31 for purchase (In vehicle. If seal broken customer is charged)
- Souvenir Road Atlas                            From NZ$25 for purchase
- PGO – Pre-Purchase Gas Option       (gas bottle used for cooking. Also used for hot water facilities in vehicles that have this option):
           HiTop/Voyager                                                                                               NZ$28 per vehicle
           Trailblazer / Venturer / Explorer / Navigator /Renegade / Frontier            NZ$38 per vehicle
- Pre-Purchase Fuel Option (PPF)         Details on request
- GPS                                                         NZ$10 per day with a maximum charge of NZ$100 per rental
- Portable Hand-Held Shower                 NZ$16 per rental
- Electrical Adaptor                                   NZ$14 for purchase

Outdoor table and chairs, pre-purchase gas option, portable heater (if required) and snow chains (if required) are included in the Britz Bonus Pack.

RENTAL DURATION
- Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicle’s return is counted as the final day of the rental. Vehicles are required to be collected and returned within business hours.
- Minimum rental period is 5 days with the exception of hires with a collection date between 20 December and 10 January, which require a minimum rental period of 10 days.
- Minimum rental period is 10 days when a vehicle is being collected from the North Island and is being returned to the South Island if the rental commences between the months of October through to March.
- Minimum rental period is subject to change during peak periods.
- For rentals 50 days or more (including multiple hires), please refer to the “Long Hire Rental” section of this document. All requests for quotes and bookings of 50 days or more should be directed first to Reservations.
- Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
- If a customer wishes to extend the rental whilst  on hire, they must first obtain authorisation from reservations or any of the Britz branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. The rate charged may not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of NZ$150 in addition to the daily rate.

ROAD RESTRICTIONS
2WD campervans can only be driven on sealed/bitumen or well-maintained roads.

No vehicle shall be driven on Skippers Road (Queenstown), Ninety Mile Beach (Northland), Ball Hut Road (Mt. Cook), Bluff Road that runs between Kuaotunu and Matarangi and North of Colville Township (Coromandel Peninsula).

Britz reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions.

CHANGE OF DROP-OFF DESTINATION
If the customer wishes to change the drop-off destination, they must first obtain authorisation from the Reservations.
Subject to the change being approved, an additional charge of up to NZ$700 may apply.

BOOKING AMENDMENTS
All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made.

Amendments prior to the vehicle collection date will be re-calculated at the flex rate applicable on the date of amendment. This applies to changing the vehicle type, reducing the number of rental days, changing pick-up dates and/or changing the pick-up or drop-off location. Where the number of rental days is being extended prior to the vehicle collection date (days are being added on at the end of the rental with no change to the original pick up date), or the Bonus Pack is being added to or removed from the booking, the original flex rate, which applied at the time of the original booking, will apply.

MULTIPLE RENTALS
Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the vehicle rate. Consecutive campervan hire in Australia, New Zealand and South Africa for both Britz and Maui can be combined to qualify if the vehicle collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3-month period however, the original booking/s will only qualify for a discount if the booking/s are not already travelling or travelled.

Note that 2WD car hire in Australia cannot be combined with any campervan or New Zealand car hire to qualify for longer-term discounts.

Longer-term discounts must be requested at the time of booking.

For campervans that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the Liability Reduction Option or the Britz Bonus Pack if applicable.

If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to the Liability Reduction Option or the Britz Bonus Pack will apply. If combining a vehicle hire with another Britz vehicle that has a more expensive Bonus Pack or Liability Reduction Option, the more expensive Bonus Pack/ Liability Reduction maximum cost is applied. In the instance where a Britz hire is being combined with a Maui hire and the packages have either the Bonus Pack or the Premium Pack these components cannot be combined to have a maximum charge applied however the vehicle rate can have a longer-term discount applied if applicable.

For rentals 50 days or more (including multiple hires), please refer to the “Long Hire Rental” section of this document. All requests for quotes and bookings of 50 days or more should be directed first to Reservations.

Vehicle security deposits can be transferred between most multiple rentals. This service is available when the booked products are campervans and the vehicle security deposit amount is the same.

ONE-WAY RENTALS
- A one-way rental fee of NZ$300 is charged for rentals between the North and South Islands and vice versa, where pick-up is between 01 October and 31 March.
- The one-way fee if applicable is charged per hire.
- The one-way fee is included in the Britz Bonus Pack.

QUEENSTOWN LOCATION FEE
Vehicle collections and returns in Queenstown will incur a NZ$210 location fee (same city collection and return, one fee applies). This is in addition to the one-way fee if applicable.

PUBLIC HOLIDAY SURCHARGE
A NZ$50 surcharge will apply to all rentals picking up and/or dropping off on National public holidays. Please see the “Operating Hours” for Public Holiday‟s and dates.

TRANSFERS
Britz provides free airport to branch and branch to airport transfers on the day of arrival and departure for our Auckland, Christchurch and Queenstown Branches.  

TOLL AND TRAFFIC NOTICES AND ADMINISTRATION FEES
Britz reserves the right to charge the hirer for any speeding, toll way, parking or freedom camping fines. In addition to the costs associated per fine, an administration fee of NZ$60 will be applicable.

CUSTOMER CARE ON-ROAD ASSISTANCE
Any problems associated with the vehicle, including equipment failure, must be reported to Britz as soon as possible and within 24 hours in order to give Britz the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for  compensation.  Britz do not accept liability for any claims submitted after this period.

REPAIRS
Repairs up to NZ$200 may be affected without authorisation and will be reimbursed upon presentation of a receipt provided the customer was not directly responsible for the damage. For amounts over NZ$200, Britz will need to be informed in advance. Receipts must be submitted for any repair or the claim will not be paid.

CHANGE OF VEHICLE
Should the vehicle booked be unavailable, Britz reserves the right to substitute an alternative vehicle without prior notification and at no extra cost.  This shall not constitute a breach of contract and does not entitle the hirer to a refund.

VEHICLE CATEGORY
Vehicles cannot be requested by make or model, only by vehicle category.

VOLUNTARY DOWNGRADE
Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.

IMPORTANT
Britz reserves the right to refuse any rental at its discretion.

ANIMALS
No animals are permitted in our vehicles, excluding guide dogs.

RESERVATIONS OFFICE HOURS
24 hours, 7 days closed Christmas Day (25 December) and New Years Day (1 January).

OPERATING HOURS
- Britz branches are open daily from 08:00 to 16:30 7 days a week except Christmas Day (25th of December), when all Britz branches are closed.
- A $50 surcharge will apply to all rentals picking up and/or dropping off on National public holidays;
   New Year‟s Day (1st January)
   Day after New Year‟s Day (2nd January)
   Waitangi Day (6th February)
   Easter Monday (1st April)
   ANZAC Day (25th April)
   Queen‟s Birthday (3rd June)
   Labour Day (28th October)
   Boxing Day (26th December)

Branches for vehicle collection and return:
Auckland, Christchurch, Queenstown.

DISCLAIMER
Illustrations and text in any of our documentation, brochures or website are subject to change. Images are a representation only of the vehicle depicted. Variances  in the vehicles offered for rental may occur due to substitutions made by Britz or modifications and/or upgrades to the vehicle design made by the manufacturer.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.95% credit card or debit card surcharge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Motorhome rental alterations (all charges stated in local currency): 25.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.

Britz Campervan Rentals NZ (Domestic) Insurance

Auckland depot

Address: 36 Richard Pearse Drive , Mangere , Auckland , NZ

City Pick Ups
There is no complimentary City Centre transfer / pick up service. If you are staying in arranged accommodation the city, please take a taxi to the depot for around $25-$35 NZD at your own expense.

Airport Pick Ups
Complimentary dedicated airport transfer between Auckland Airport and Auckland Branch. Shuttle comes past the airport approximately every 30 minutes on the hour and half hour.
International Arrivals – Exit through Door 11 and wait by Jean Batten memorial plinth 
Domestic Arrivals – Leave through Door 2 (Air NZ end of terminal), cross public pick up point area to P&R Vehicles area

Please ensure you give us your flight arrival details ahead of the start of your rental.

Operating hours - daily 08:00 to 16:30
Please note that the latest vehicle collection and return time is 16:00
Open all public holidays except Christmas Day (25 December)

Please ensure the pick up and drop off times you have selected adhere to these office hours or your booking may not be accepted

Auckland Airport depot

Britz (THL) offer a free transfer from the airport to the depot which is located a few minutes away.

Shuttle comes past the airport approximately every 30 minutes on the hour and half hour.
International Arrivals – Exit through Door 11 and wait by Jean Batten memorial plinth 
Domestic Arrivals – Leave through Door 2 (Air NZ end of terminal), cross public pick up point area to P&R Vehicles area

All pick ups and drop offs must be made between 8am and 4.00pm. Please ensure the pick up and drop off times you have selected adhere to these office hours or your booking may not be accepted.  If you are arriving after hours or your flight is delayed please advise the supplier as soon as possible. You will need to pick-up your motorhome the following day from 8am-4.00pm if you are arriving after hours (4.00pm-8am).

Christchurch depot

Address: 530-544 Memorial Avenue , Christchurch , NZ

Airport Pick Ups
A complimentary transfer from the airport to the depot which is located a few minutes away.  Please make your way from Domestic or International Arrivals to the airport desk (branded with maui, Britz, Backpacker and Explore More) located in the International Arrivals terminal to contact the Christchurch Branch to advise you require a pick up. After you have notified the branch, please make your way to the 3 storey car park building and wait under the down ramp, where there is a sign advising of shuttle pick up point. Please note, the shuttle departs from this location every 30 minutes at quarter past and quarter to the hour.

If you are arriving after hours or your flight is delayed please advise the supplier as soon as possible. You will need to pick-up your motorhome the following day from 8am-4.30pm if you are arriving after hours (4.30pm-8am).

City Pick Ups
If you are staying in arranged accommodation the city, please take a taxi to the depot for around $25-$35 NZD at your own expense.

Operating hours - daily 08:00 to 16:30
Please note that the latest vehicle collection and return time is 16:00
Open all public holidays except Christmas Day (25 December)

Please ensure the pick up and drop off times you have selected adhere to these office hours or your booking may not be accepted.

Christchurch Airport depot

Address: 530-544 Memorial Avenue , Christchurch , NZ

Airport Pick Ups
A complimentary transfer from the airport to the depot which is located a few minutes away. Please make your way from Domestic or International Arrivals to the airport desk (branded with maui, Britz, Backpacker and Explore More) located in the International Arrivals terminal to contact the Christchurch Branch to advise you require a pick up. After you have notified the branch, please make your way to the 3 storey car park building and wait under the down ramp, where there is a sign advising of shuttle pick up point. Please note, the shuttle departs from this location every 30 minutes at quarter past and quarter to the hour.

If you are arriving after hours or your flight is delayed please advise the supplier as soon as possible. You will need to pick-up your motorhome the following day from 8am-4.30pm if you are arriving after hours (4.30pm-8am).

City Pick Ups
If you are staying in arranged accommodation the city, please take a taxi to the depot for around $25-$35 NZD at your own expense.

Operating hours - daily 08:00 to 16:30
Please note that the latest vehicle collection and return time is 16:00
Open all public holidays except Christmas Day (25 December)

Please ensure the pick up and drop off times you have selected adhere to these office hours or your booking may not be accepted.

Queenstown depot

Address: 50 Lucas Place , Frankton , Queenstown , NZ

Vehicle collection and return
Operating hours - daily 08:00 to 16:30
Please note that the latest vehicle collection and return time is 16:00
Open all public holidays except Christmas Day (25 December)

If you are arriving after hours, or your flight is delayed, please advise the supplier as soon as possible. You will need to collect your motorhome the following day if you arrive after 16:00.

Making your way to the depot
If you are arriving by plane - please report to the Backpacker / Britz / Maui counter in the Queenstown Airport terminal. A shuttle bus will transfer you, free of charge, to the depot to collect your vehicle.  A free transfer back to the airport can be organized at the end of your rental.

If you are based in Queenstown township, you will need to make your own way to the depot at your own expense.  A taxi fare will cost approximately $15 - 20 NZD.

Queenstown Airport depot

Address: 50 Lucas Place , Frankton , Queenstown , NZ

Please note: Queenstown depot has moved from the airport to a nearby, purpose built, facility. The supplier offers a free transfer service between the airport and their depot.

Vehicle collection and return
Operating hours - daily 08:00 to 16:30
Please note that the latest vehicle collection time is 16:00
Open all public holidays except Christmas Day (25 December)

If you are arriving after hours, or your flight is delayed, please advise the supplier as soon as possible. You will need to collect your motorhome the following day if you arrive after 16:00.

Making your way to the depot
If you are arriving by plane - please report to the Backpacker / Britz / Maui counter in the Queenstown Airport terminal. A shuttle bus will transfer you, free of charge, to the depot to collect your vehicle. A free transfer back to the airport can be organized at the end of your rental.

If you are based in Queenstown township, you will need to make your own way to the depot at your own expense.  A taxi fare will cost approximately $15 - 20 NZD.